The Company Response
Henkel owns many brands like Schwarzkopf Hair Care and Dial soaps. Currently, they work with the U.S. Food and Drug Administration on this recall. Last year, the firm made nearly 6.5 billion US dollars in North America. Overall, they employ about 8,000 people across the U.S., Canada, and Puerto Rico.
Meanwhile, the company has set up a special service team to help with this shampoo recall. Subsequently, buyers with questions can email Tec Italy’s customer team. “Tec Italy seeks to minimize all inconvenience this may cause consumers and are committed to their complete satisfaction,” a company statement reads. This focus on buyer safety shows good business ethics when facing a risky product issue.